Our Services
Delivery Charges
Lead/delivery times UK customers
We aim to process and complete your order as soon as possible and our track record for prompt supply of orders is the best in the industry. Stock items are dispatched within 2 working days of receiving your order. Non stock items in general take 7 to 28 days. Lead times for any special order items will be obtained from the manufacturer and passed onto you.
Please note however we are unable to guarantee lead or delivery times or deadlines. Many factors beyond our control such as postal services, couriers or suppliers may thwart our best efforts and we cannot be held responsible for any delays that are caused beyond our reasonable estimate. We will of course and try, and do in most cases meet or better your requests on lead times.
Delivery Methods UK customers
Small Items - examples - Single spray deck, book, Top,
Small items are sent using either Royal Mail recorded or Special delivery. Both these are signed for delivery services. Recorded delivery is used for lower value orders under £100 and takes 1 to 3 days from dispatch. Next day special delivery is available at an extra charge on small items. Special delivery is used for orders of small items over £100 in value and is next working day from date of dispatch.
Large Items - eg - Paddles, boxes, kayaks under 3m
For larger bulky items such as paddles, boxes of kit or small kayaks we use a courier service This is usually a next working day service from dispatch although this is not guaranteed. A next day guaranteed service is available at extra charge. Please call or email for details.
Large Items and Bulk Orders - eg - Kayaks over 3m, canoes
For larger order of canoes, large kayaks or other larger orders we will arrange delivery by our own vehicle. We charge a nominal fee for this and we group deliveries together by region for logistical and cost reasons. (to keep the cost down to our customers)
At the time of ordering we will try to give you an idea of an expected date for your area. Nearer the time we will contact you to arrange a date and an estimated time of arrival. We are unable to guarantee delivery dates but you can be assured we will make every effort to get your order to you as soon as practical.
Instructions for receiving orders
On arrival please inspect package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note. If a consignment note is signed and the goods are later found to be damaged we cannot deal with any claim for damage..
Collection of orders
Collection of orders can be arranged from any of our outlets in Stockport, Lancaster, Warwickshire, Carlisle or Perth. All outlets are easy to get to. Collecting your orders is sometimes very beneficial as you have the option to try items on, see before you buy, receive advice and you are not having to rely on couriers or shipping companies or waiting in for your order to arrive. You have the option to arrange collection from any one of our outlets during the order process. The order will normally be available for collection within 7 days.
Overseas / Export Customers Delivery Details
We carry a large amount of stock and aim to deliver stock items within 14 days. For non stock items lead times will be quoted for on or shortly after ordering. Please note that we do not ship canoes or kayaks outside the UK ourselves. We are happy to supply canoes or kayaks to overseas customers if you are able to arrange shipping from the UK yourself. Goods can be collected by your shipping company or we can deliver to a mainland UK address at our normal UK delivery rates.
Delivery Methods and information EU Customers
All prices shown on our catalogue pages include Value Added Tax (VAT) at 17.5%. To calculate the amount without VAT multiply by 0.8511. VAT is included in supplies to all EU countries for private customer orders and will be itemized on your invoice. For EU customers with a VAT registered business and VAT number we can supply goods net of VAT. Please email for details.
Delivery Methods and Information Rest of the World (Non EU) Customers
Non EU customers can make substantial savings on the prices shown on the catalogue. All prices shown on our catalogue pages and website include Value Added Tax (VAT) at 17.5%. Goods will be supplied to non EU countries with the VAT deducted. To calculate the amount without VAT multiply by 0.8511.
