Brookbank Warwickshire (formerly Paddlesport) | Our Services

Our Services

Terms & Conditions

Your Satisfaction Guarantee

Brookbank Limited is the UK's leading Canoe & Kayaking equipment suppliers We carry one of the largest ranges and quantities of stock in the country and have gained a superb reputation for our service. We are not a faceless web business, we are paddlers actively involved in many branches of the sport at various levels and are able to offer excellent advice.

We make every effort to ensure the goods you order are suitable for the purpose intended and are free from any defects. Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Copyright

All information contained on our web sites and printed promotional material remains the property of Brookbank Ltd and its suppliers. Unauthorised copying or reproduction is strictly prohibited.

Methods of Payment

We accept the following cards on line or by phone or fax
Visa, Mastercard, Switch, Solo, Maestro

By credit or debit card (your details are securely encrypted before being transmitted)
By sending credit card details separately by phone or fax
By requesting an invoice & sending payment by cheque to clear before delivery
For organsiations we may be able to set up an account and invoice you.

Privacy Policy and Security of Information

You can be assured that any personal information remains confidential. We do not pass on any details to any other organisation. Our customer database is housed on a secure server and our combined mail order, e commerce and EPOS system complies with the requirements of the data protection act.

When you place an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, so that we can call notify you of your order status. We may occasionally send you notice of special offers by email or post. You have the option to opt out of receiving emails when you set up your account with us or you can inform us at any time that you do not want to receive e mails from us.

Website and Brochure Accuracy

We try to keep our website as accurate and up to date as possible with regards to specification, colours, materials and prices. We deal with thousands of products from a large number of manufacturers and changes do occur. We cannot be held responsible for changes to products supplied in respect of any of the above factors shown on our website or in our printed brochure.

Product Availability

Some products may at certain times experience delays in supply due to the specialist nature of the sport or unexpected high demands. We will try to keep you informed of the status of any incomplete orders. If products are not likely to be available within a reasonable timescale you will be offered the option of a suitable alternative as close as possible in specification and price or to your original order. You of course you have the option to cancel your order and obtain a refund if applicable. For special order items we may be unable to refund any deposit.

Disclaimer

Canoeing and kayaking are assumed risk activities. Brookbank Ltd, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer's responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.

Brookbank Warwickshire